Appointments
Please arrive 10–15 minutes early. If you’re running late, call us and we’ll do our best to still see you or find a new time.
Cancellations
Life happens! Please give us at least 48 hours’ notice if you need to cancel or reschedule, so another family can use the time.
Insurance
Bring your current insurance cards to every visit. We’ll bill your plan, but you’re responsible for copays and anything your plan doesn’t cover.
Payment
Payment is due at the time of service. We accept debit cards, credit cards and cash.
Minors
Patients under 18 should be accompanied by a parent or legal guardian at their visit.
Eyewear orders
Custom eyewear is made just for you. We’ll call when it’s ready. Please pick up orders promptly so we can fit them properly.
Contact lens prescriptions
A contact lens prescription is released once your fitting is complete, as required by law.
Language help
Our team speaks English, Spanish and Vietnamese. Let us know your preference when you book.
We’re happy to explain.
If anything here is unclear, just ask. You can also read our privacy policy or FAQ.